frequently asked questions

In most cases we can accommodate a rush order for a small fee. Select the rush option when placing your order and fill the completion date request. Please note that at this time a rush option is not possible on letterpress orders due to the nature of the job. We promise it is worth the wait!

Please allow 48 hours to receive your proof. All proofs are sent via email.

Yes! If you are interested in a custom order, please fill out our custom order inquiry here.

We have selected a range of high quality paper and envelopes that we stock in-house to offer the most affordable pricing possible, while still being able to offer a variety of unique options. Each paper product is based on thickness, colour and texture. You can purchase a sample set online here, or you can visit us in person to view our paper options.

Leech Letter Co. does not take responsibility for any spelling or information errors submitted by the client. Please check your proof carefully to ensure all spelling and information is accurate. If you notice a quality related error, please contact hello@leechletterco.com to discuss options.

All semi-custom orders may be cancelled up until the point of proof approval for a $15.00 return fee. After that point, it will not be possible to cancel your order. We will issue a refund to your original form of payment.

All pre-printed items may be cancelled and returned within 14 business days of the time of order placement for a full refund to your original form of payment. Note that your refund will not be issued until we have received the returned goods.